The Bottleneck When was the last time you watched a supervisor stop cold because the plan didn't work out the way they expected? It happens more than it should on manufacturing floors. A supplier comes up short, a key machine goes down, a process that worked last week stops working today. The lea...

The Bottleneck Trust doesn't announce itself when it arrives. There's no meeting where the team decides to follow a leader, no moment where respect gets formally granted. It accumulates graduallly through small interactions that most leaders don't even realize are being measured: A supervisor wh...